Shipping & Returns

Shipping and Returns Policy

Shipping Information:

Thank you for shopping with us! We want to make sure you have the best experience possible with your purchase.

  • Processing Time: Orders are typically processed within 1-3 business days.

  • Shipping Time: Standard shipping typically takes between 1 to 2 weeks depending on your location.

  • Shipping Cost: Shipping fees will be calculated at checkout based on your location.

  • Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Returns and Exchanges:

We hope you love your purchase, but if you’re not completely satisfied, we’re here to help!

  • Return Period: You have 30 days from the date of delivery to return or exchange your items.

  • Eligibility for Returns: Items must be unused, in their original condition, and with all tags still attached to be eligible for a return.

  • Return Process: To initiate a return, please contact us at [email address] or visit our Returns page [link] for instructions. Our customer service team will assist you with the return process and provide a return shipping label if applicable.

  • Refunds: Once your return is processed, we’ll issue a full refund to your original method of payment. Please note that it may take up to 7 business days for the refund to reflect on your account, depending on your bank or payment provider.

  • Exchanges: If you wish to exchange an item, please follow the same return procedure and place a new order for the desired item once your return has been processed.

Non-Returnable Items: Some items are final sale and cannot be returned. These include:

  • Gift cards

  • Downloadable products

  • Personalized or custom items

Damaged or Defective Items:
If you received a damaged or defective item, please contact us immediately at [email address] with photos of the damage so we can resolve the issue as quickly as possible. We’ll work to make it right and provide you with a replacement or a refund.

Contact Us:
If you have any questions or need assistance, don’t hesitate to reach out to our customer support team at specialmomentsjewelry@gmail.com . We’re here to help!