FAQ

Frequently Asked Questions (FAQ)

Welcome to Special Moments Jewelry! We’ve compiled a list of common questions to help you with your shopping experience. If you don’t find the answer you’re looking for, feel free to reach out to us!

1. What types of jewelry do you sell?

We offer a wide range of high-quality jewelry, including rings, necklaces, earrings, bracelets, and more. Our collection features both modern and classic designs, made with materials such as gold, silver, gemstones, and diamonds.

2. How do I know my ring size?

We provide a sizing guide to help you determine your perfect fit. There will always be variations just chose the number size that best fits your finger! You can download the sizing guide from our website or visit a local jeweler for assistance. If you need further help, our customer service team is happy to assist you.

3. What materials are your jewelry pieces made of?

Our jewelry is made from a variety of premium materials including solid gold (yellow, white, and rose), sterling silver, platinum, stainless steel, and high-quality gemstones like diamonds, sapphires, emeralds, and more.

4. Do you offer custom jewelry?

Yes! We offer custom designs to make your jewelry truly unique. Whether you're looking for an engagement ring, personalized necklace, or a special gift, our team can work with you to create a piece that matches your vision. Contact us to get started.

5. How do I care for my jewelry?

To keep your jewelry in top condition, we recommend:

  • Keeping it clean and dry.

  • Storing it in a jewelry box or pouch to avoid scratches.

  • Avoiding wearing jewelry when swimming, showering, or exercising.

  • Regularly polishing pieces with a soft cloth to maintain their shine.

6. What payment methods do you accept?

We accept various payment methods including credit and debit cards (Visa, MasterCard, American Express),and Apple Pay for your convenience.

7. Is my payment secure?

Yes! Your security is our top priority. We use secure encryption technology to protect your payment information. You can shop with confidence knowing your details are safe.

8. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package through our shipping provider.

9. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on your location. You can view the available shipping options at checkout.

10. What is your return policy?

We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please ensure the item is unused and in its original packaging. Custom items are non-refundable.

11. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery, so we may not be able to make changes once your order is placed. However, please contact us immediately, and we’ll do our best to accommodate your request.

12. How do I contact customer support?

You can reach our customer support team through the following methods:

13. Do you offer gift wrapping?

Yes, we offer gift wrapping services for a small fee. Simply select the gift wrapping option at checkout.

14. Do you offer any discounts or promotions?

We regularly offer promotions, sales, and discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers!

15. How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address at the bottom of our homepage. You’ll receive updates on new collections, special offers, and exclusive deals.

We hope this FAQ page answers your questions! If you need any further assistance, don’t hesitate to contact us. Happy shopping!